TP has announced its Off Campus Drive 2026 for the position of Customer Service Specialist II (Voice Process) in Chennai. This recruitment is ideal for professionals with experience in Accounts Receivable (AR) Collections and customer support operations. Candidates with strong communication skills, finance knowledge, and the ability to manage customer collections are encouraged to apply.
Job Overview
- Company Name: TP
- Job Role: Customer Service Specialist II (Voice Process)
- Qualification: Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related field
- Experience: 1–5 Years
- Location: Chennai
- Employment Type: Full-Time
- Salary: ₹5.5 LPA (Up to ₹6 LPA for exceptional candidates)
- Last Date: Apply As Soon As Possible
About Company
TP is a global business process outsourcing (BPO) and digital business services company that provides customer experience management, technical support, finance operations, and business transformation services to organizations worldwide. Operating across multiple countries, TP combines advanced technology with skilled professionals to deliver efficient business solutions for clients across various industries. The company focuses on innovation, operational excellence, and customer satisfaction while providing employees with opportunities for career development, professional training, and exposure to global business operations. TP continues to be one of the leading employers in the customer service and outsourcing industry.
Job Description
TP is recruiting Customer Service Specialist II (Voice Process) professionals to support its Accounts Receivable (AR) Collections team. The selected candidates will be responsible for managing outstanding customer invoices, following up on overdue payments, resolving billing issues, and maintaining positive customer relationships. This role involves working closely with internal teams to ensure timely payment collections and accurate financial records.
Candidates should possess strong communication and negotiation skills, analytical abilities, and experience in AR collections or Order-to-Cash (O2C) processes. The position requires working in a night shift environment and achieving monthly collection targets while maintaining high-quality customer service standards.
Key Responsibilities
- Monitor customer accounts to identify overdue invoices and pending balances.
- Contact customers through phone, email, or other communication channels to collect payments.
- Follow up on overdue accounts and negotiate payment arrangements when necessary.
- Investigate and resolve invoice, billing, and payment discrepancies.
- Maintain accurate collection records using ERP or CRM systems.
- Reconcile customer accounts and update payment information regularly.
- Coordinate with Finance, Sales, and Customer Service teams to resolve payment-related issues.
- Prepare aging reports and collection status reports for management.
- Ensure compliance with company collection policies and procedures.
- Meet monthly collection goals and contribute to improving Days Sales Outstanding (DSO).
Required Skills
- Good knowledge of Accounts Receivable (AR) and Collections processes.
- Understanding of Order-to-Cash (O2C), AR aging, cash applications, and dispute management.
- Strong verbal and written communication skills.
- Excellent negotiation and customer relationship management abilities.
- Proficiency in Microsoft Excel and reporting tools.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
- Ability to work under pressure and meet collection targets.
- Experience in international collections (US, UK, or APAC) is an added advantage.
Eligibility Criteria
Applicants should meet the following requirements:
- Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related discipline.
- 1–5 years of experience in Accounts Receivable, Collections, or Order-to-Cash processes.
- Good understanding of AR collections, billing reconciliation, cash applications, and dispute management.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Willingness to work in night shifts.
- Good analytical, organizational, and reporting skills.
Salary Details
TP offers an annual compensation package of ₹5.5 LPA for this position. Candidates with exceptional qualifications and relevant experience may receive a salary package of up to ₹6 LPA, based on the interview and company evaluation process.
Company Name Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Customer Service Specialist II (Voice Process) | Apply for this Job |
Frequently Asked Questions
1. What position is TP hiring for?
TP is hiring for the Customer Service Specialist II (Voice Process) role under its Accounts Receivable (AR) Collections team.
2. Who is eligible to apply?
Candidates with a Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, or a related field and 1–5 years of relevant experience are eligible.
3. What salary is offered for this role?
The offered salary is ₹5.5 LPA, with exceptional candidates eligible for up to ₹6 LPA.
4. Is this a full-time opportunity?
Yes. This is a full-time position based in Chennai, and the role requires candidates to work in night shifts.