Citi is hiring Chat Customer Service Specialist candidates for its Chennai location. This opportunity is suitable for professionals with customer service experience who are interested in handling online customer interactions, resolving queries, and delivering high-quality banking support services.
Job Overview
- Company Name: Citi
- Job Role: Chat Customer Service Specialist
- Qualification: Bachelor’s Degree
- Experience: 3–5 Years
- Location: Chennai, Tamil Nadu
- Employment Type: Full Time
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Citi is a global financial services organization providing banking, investment, and financial solutions to customers, businesses, and institutions worldwide. With operations across multiple countries, Citi focuses on delivering innovative financial services through technology, customer-focused solutions, and operational excellence. The company offers opportunities for professionals to build careers in areas such as banking operations, customer service, technology, and financial services. Citi’s teams work together to support millions of customers by providing secure, efficient, and reliable financial experiences. Employees have access to professional development opportunities while working in a global and diverse business environment.
Job Description
Citi is looking for a Chat Customer Service Specialist to manage customer interactions through online chat and messaging platforms. The selected candidate will assist customers by addressing queries, providing product information, resolving complaints, and ensuring a positive customer experience.
The role requires handling real-time customer conversations, troubleshooting issues, documenting interactions, and collaborating with internal teams for effective resolution. Candidates should be comfortable working in a fast-paced environment, managing multiple customer conversations, and meeting service quality targets.
This position involves working in night/graveyard shifts with a five-day work week and rotational shift requirements.
Key Responsibilities
- Handle customer queries through online chat and messaging channels.
- Provide accurate information about products and services.
- Resolve customer complaints and technical issues efficiently.
- Escalate complex customer concerns to appropriate support teams.
- Maintain professional communication and customer service standards.
- Document customer interactions, resolutions, and follow-up actions.
- Support customers with account-related system maintenance activities.
- Collaborate with internal departments to ensure effective issue resolution.
- Achieve performance targets related to customer satisfaction and service quality.
- Maintain updated knowledge of products, policies, and procedures.
- Identify customer needs and recommend appropriate solutions.
- Work on assigned tasks and projects from team leaders or managers.
Required Skills
- Excellent written communication skills with a strong service mindset.
- Good verbal and written communication abilities.
- Strong problem-solving and analytical skills.
- Ability to handle multiple customer conversations simultaneously.
- Good typing speed with accuracy.
- Knowledge of grammar, spelling, and punctuation.
- Ability to manage difficult customer situations professionally.
- Strong attention to detail.
- Ability to work in a fast-paced environment.
- Self-motivated and goal-oriented approach.
- Willingness to learn and adapt to changing requirements.
Required Knowledge
- Basic knowledge of banking products, especially credit cards and retail banking.
- Understanding of customer experience metrics such as FCR, Rep-SAT, NPS, and CSAT.
- Knowledge of customer service processes and quality standards.
- Ability to stay updated with product information and company policies.
Eligibility Criteria
Candidates applying for the Chat Customer Service Specialist role should meet the following requirements:
- Bachelor’s Degree qualification preferred.
- 3–5 years of customer service experience.
- Experience handling real-time customers in international processes, especially US and UK markets.
- Experience managing customer complaints and handling challenging situations.
- Ability to work in night shifts/graveyard shifts.
- Willingness to work five days a week with rotational weekly offs.
- Strong customer handling and communication skills.
Salary Details
Citi has not disclosed the salary package for the Chat Customer Service Specialist position. Selected candidates will receive compensation according to company standards. Therefore, the salary is Best in Industry.
Selection Process
The official job posting does not mention the complete selection process. Eligible candidates may be shortlisted based on their application and may participate in further recruitment rounds conducted by Citi.
Citi Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Chat Customer Service Specialist | Apply for this Job |
Frequently Asked Questions
1. What is the job role offered in the Citi Off Campus Drive 2026?
Citi is hiring candidates for the Chat Customer Service Specialist position.
2. What experience is required for this role?
Candidates should have 3–5 years of customer service experience, preferably handling international customer support processes.
3. Where is the job location?
The job location is Chennai, Tamil Nadu.
4. What are the shift requirements for this role?
The position requires working night/graveyard shifts with a five-day work week and rotational shift changes.